Privacy Policy

1. Who we are

M&K Trading Ltd is the data controller responsible for your personal information. We are registered in England and based at Units 3 & 4, Honeysome Road Industrial Estate, Chatteris, Cambridgeshire, PE16 6TG.

2. Information we collect

We may collect and process the following:

• Technical information about your visit, such as IP address, browser type, operating system, referral source, pages viewed and time on site.
• Contact details you provide via our enquiry forms, such as your name, company, email address and phone number.
• The content of any enquiry or correspondence you send to us.
• Any other information you choose to share with us.
• Business contact information for our customers, suppliers and business partners, such as names, job titles, work email addresses and telephone numbers, together with a record of our business correspondence and dealings with them. This information is generally obtained in the course of our business relationship rather than through this website.

3. How we use your information

We use your personal information to:

• Respond to your enquiries and provide the machinery, spares, services or consultancy you request.
• Administer and improve our website.
• Send you information relevant to any active enquiry or business relationship.
• Maintain a record of our business relationships, including correspondence, quotations and the history of work carried out, so that we can support our customers and the equipment we supply over its working life.
• Comply with our legal and regulatory obligations.
• Protect the security of our website and prevent fraud.

We rely on either your consent, the performance of a contract, or our legitimate interests in operating and promoting our business as the lawful basis for processing.

4. Marketing

We will only send you marketing communications where you have expressly agreed to receive them. You can opt out at any time by contacting us or by using the unsubscribe link included in any marketing email.

5. Sharing your information

We do not sell your personal information. We may share it with:

• Our staff, agents and suppliers where necessary to respond to your enquiry or deliver a service.
• Trusted service providers who help us operate the website, hosting, email and our business systems.
• Regulators, law enforcement or other authorities where required by law.
• A prospective purchaser in connection with the sale of our business or assets.

6. International transfers

Where our service providers are based outside the UK or European Economic Area, we take appropriate steps to ensure your information is protected to a standard equivalent to that required under UK law.

7. Data retention

We keep personal information only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements.

8. Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse or alteration. However, no transmission over the internet can be guaranteed as fully secure.

9. Your rights

Under UK data protection law you have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request that we delete your personal information where there is no good reason for us to keep it.
• Object to, or request restriction of, our processing of your personal information.
• Withdraw your consent at any time where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ico.org.uk).

To exercise any of these rights, please contact us using the details below. We do not charge a fee for handling most requests.

10. Third party websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of any third party sites.

11. Changes to this policy

We may update this policy from time to time by posting a new version on our website. Please check this page occasionally to stay informed of any changes.

12. Contact us

If you have any questions about this privacy policy or how we handle your information, please contact us:

M&K Trading Ltd
Units 3 & 4, Honeysome Road Industrial Estate
Chatteris, Cambridgeshire, PE16 6TG
United Kingdom
Email: sales@mandktrading.co.uk